Returns and Exchange
At GANA, every piece is a labor of love crafted with precision, inspected for perfection, and packed with the utmost care before it finds its way to you. To maintain the exclusivity and hygiene of our 92.5 silver collection, we follow a mindful set of guidelines.
01. Finality in Craft
Each GANA creation is considered a final sale once confirmed. Because our pieces are often limited or intimate in nature, we do not offer returns, exchanges, or refunds for changes in style preference or sizing. We kindly invite you to explore our product details and sizing guides thoroughly to ensure your selection is exactly what you envisioned.
02. The Unboxing Ritual (Mandatory)
Your peace of mind is our priority. To protect your investment against any rare transit mishaps, we require a continuous unboxing video recorded at the moment your package arrives.
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Start Early: Begin filming before the outer seal is touched.
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Keep it Seamless: The video must be a single, uninterrupted shot (no cuts or edits).
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Stay Clear: Ensure the camera captures the packaging, the opening process, and the jewelry in its original state.
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Hold Tight: Keep this video saved; it is your essential "insurance" should you need to reach out to us.
Note: To ensure fairness and transparency, claims regarding transit damage or incorrect items cannot be processed without this valid video evidence.
03. Rare Exceptions
In the unlikely event that your jewelry arrives damaged or differs from your order, please reach out to us at hello@ganajewellery.in within 24 hours of delivery. To help us resolve this quickly, please include:
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Your seamless unboxing video.
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High-resolution photos of the item and its packaging.
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Your order number.
All claims are thoughtfully reviewed by our team, and resolutions are provided at the discretion of GANA Jewellery to ensure the best possible outcome.